You may exercise your right of withdrawal without having to justify your choice or pay penalties except for the cost of returning the product, which is at your expense.

The product must be returned in new condition, in its original packaging and in perfect condition. The purchase price of the item will be refunded.

Vibely-store undertakes to reimburse any buyer who has exercised his right of withdrawal within fourteen days from the date on which

Vibely-store is informed of the consumer's decision to withdraw and provided that the product has been received by our after-sales service.

A photo of the product will be requested before accepting its return.

The refund will be made using the same payment method as the one used by the consumer for the original transaction, unless the consumer expressly agrees to use another payment method and as long as the refund does not incur any costs for the consumer. To do so:

Contact customer service at with your order number, your name, the subject of your request and proof of purchase.
Specify the reason for your refund request
Send a photo of the product (in full)
You will be responsible for the shipping costs.
The return must be sent with a tracking number, we cannot be held responsible if your shipment is lost.
Do not return your item to our warehouse listed on your parcel slip, wait for the response from customer service with the address corresponding to the returns.


Your item will be evaluated upon receipt of your package by our services.
If your request is approved, then your refund will be processed within 8 days. A credit will automatically be applied to your credit card or payment method (processing times by your bank are beyond our control)
Once a request for an exchange of an item is made, it is no longer possible to request a refund.


Your order has been sent and you have received a shipping confirmation email.
The processing time varies between 24 and 72 hours before shipping depending on the number of orders in progress, we do our best to reduce it... If the package is in transit, it is not possible to request a refund. If, by misfortune, your package is not delivered within 60 days, you will be fully refunded.
If the return procedure has not been respected